{"id":7078,"date":"2022-03-10T20:25:19","date_gmt":"2022-03-10T13:25:19","guid":{"rendered":"https:\/\/sum.vn\/blog\/?p=7078"},"modified":"2022-03-07T20:44:10","modified_gmt":"2022-03-07T13:44:10","slug":"ky-nang-giao-tiep-la-gi-2","status":"publish","type":"post","link":"https:\/\/sum.vn\/blog\/ky-nang-giao-tiep-la-gi-2\/","title":{"rendered":"K\u1ef9 n\u0103ng giao ti\u1ebfp l\u00e0 g\u00ec? T\u1ea7m quan tr\u1ecdng c\u1ee7a k\u1ef9 n\u0103ng giao ti\u1ebfp?"},"content":{"rendered":"<p style=\"text-align: justify;\"><em><strong>K\u1ef9 n\u0103ng giao ti\u1ebfp l\u00e0 g\u00ec?<\/strong> Giao ti\u1ebfp \u0111\u01b0\u1ee3c\u00a0<span class=\"marker\">\u0111\u1ecbnh ngh\u0129a<\/span>\u00a0l\u00e0 nh\u1eefng ho\u1ea1t \u0111\u1ed9ng\u00a0<span class=\"marker\">x\u1ea3y ra<\/span> m\u1ecdi l\u00fac, m\u1ecdi n\u01a1i, di\u1ec5n ra t\u1eeb c\u1ea3 hai chi\u1ec1u,\u00a0<span class=\"marker\">bao g\u1ed3m<\/span>\u00a0ng\u01b0\u1eddi n\u00f3i v\u00e0 ng\u01b0\u1eddi nghe,\u00a0<span class=\"marker\">bao g\u1ed3m<\/span>\u00a0truy\u1ec1n \u0111\u1ea1t\u00a0<span class=\"marker\">n\u1ed9i dung<\/span>, l\u1eafng nghe, quan s\u00e1t,\u00a0<span class=\"marker\">c\u1ea3m th\u00f4ng<\/span>,\u2026. H\u00e3y c\u00f9ng nhau t\u00ecm hi\u1ec3u qua b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y nh\u00e9!!!<\/em><\/p>\n<div id=\"toc_container\" class=\"toc_light_blue no_bullets\"><p class=\"toc_title\">M\u1ee5c l\u1ee5c<\/p><ul class=\"toc_list\"><li><a href=\"#Ky_nang_giao_tiep_la_gi\"><span class=\"toc_number toc_depth_1\">1<\/span> K\u1ef9 n\u0103ng giao ti\u1ebfp l\u00e0 g\u00ec?<\/a><\/li><li><a href=\"#Vai_trocua_ky_nang_giao_tiep_la_gi\"><span class=\"toc_number toc_depth_1\">2<\/span> Vai tr\u00f2\u00a0c\u1ee7a k\u1ef9 n\u0103ng giao ti\u1ebfp l\u00e0 g\u00ec?<\/a><ul><li><a href=\"#Taothien_camvoi_nhung_nguoi_xung_quanhxung_quanh\"><span class=\"toc_number toc_depth_2\">2.1<\/span> T\u1ea1o\u00a0thi\u1ec7n c\u1ea3m\u00a0v\u1edbi nh\u1eefng ng\u01b0\u1eddi xung quanh\u00a0xung quanh<\/a><\/li><li><a href=\"#Thau_hieu_nguoi_doi_dien\"><span class=\"toc_number toc_depth_2\">2.2<\/span> Th\u1ea5u hi\u1ec3u ng\u01b0\u1eddi \u0111\u1ed1i di\u1ec7n<\/a><\/li><li><a href=\"#Nang_caohieu_nang_cong_viec\"><span class=\"toc_number toc_depth_2\">2.3<\/span> N\u00e2ng cao\u00a0hi\u1ec7u n\u0103ng c\u00f4ng vi\u1ec7c<\/a><\/li><\/ul><\/li><li><a href=\"#Giao_tiep_sao_cho_kheochuyen_mon\"><span class=\"toc_number toc_depth_1\">3<\/span> Giao ti\u1ebfp sao cho kh\u00e9o,\u00a0chuy\u00ean m\u00f4n?<\/a><ul><li><a href=\"#Ranh_mach_va_dehieu_biet_khong_ngong_lap\"><span class=\"toc_number toc_depth_2\">3.1<\/span> R\u00e0nh m\u1ea1ch v\u00e0 d\u1ec5\u00a0hi\u1ec3u bi\u1ebft, kh\u00f4ng ng\u1ecdng, l\u1eafp<\/a><\/li><li><a href=\"#Tuyet_doi_khong_8220thao_thao_bat_tuyet8221\"><span class=\"toc_number toc_depth_2\">3.2<\/span> Tuy\u1ec7t \u0111\u1ed1i kh\u00f4ng &#8220;thao thao b\u1ea5t tuy\u1ec7t&#8221;<\/a><\/li><\/ul><\/li><li><a href=\"#Tam_ket\"><span class=\"toc_number toc_depth_1\">4<\/span> T\u1ea1m k\u1ebft<\/a><\/li><\/ul><\/div>\n<h2 style=\"text-align: justify;\"><span id=\"Ky_nang_giao_tiep_la_gi\">K\u1ef9 n\u0103ng giao ti\u1ebfp l\u00e0 g\u00ec?<\/span><\/h2>\n<p style=\"text-align: justify;\">Giao ti\u1ebfp \u0111\u01b0\u1ee3c\u00a0<span class=\"marker\">\u0111\u1ecbnh ngh\u0129a<\/span>\u00a0l\u00e0 nh\u1eefng ho\u1ea1t \u0111\u1ed9ng\u00a0<span class=\"marker\">x\u1ea3y ra<\/span>\u00a0m\u1ecdi l\u00fac, m\u1ecdi n\u01a1i. Giao ti\u1ebfp ch\u00ednh l\u00e0\u00a0<span class=\"marker\">c\u1ea7u n\u1ed1i<\/span>\u00a0gi\u1eefa ng\u01b0\u1eddi v\u1edbi ng\u01b0\u1eddi \u0111\u1ec3\u00a0<span class=\"marker\">chia s\u1ebb<\/span>\u00a0<span class=\"marker\">suy x\u00e9t<\/span>, t\u00ecnh c\u1ea3m,\u00a0<span class=\"marker\">\u0111\u1ea9y m\u1ea1nh<\/span>\u00a0<span class=\"marker\">m\u1ed1i quan h\u1ec7<\/span>. K\u1ef9 n\u0103ng giao ti\u1ebfp ch\u00ednh l\u00e0\u00a0<span class=\"marker\">kh\u1ea3 n\u0103ng<\/span>\u00a0<span class=\"marker\">d\u00f9ng<\/span>\u00a0c\u00e1c ph\u01b0\u01a1ng ti\u1ec7n ng\u00f4n ng\u1eef nh\u01b0 l\u1eddi n\u00f3i, c\u01a1 th\u1ec3, \u0111\u1ec3\u00a0<span class=\"marker\">di\u1ec5n \u0111\u1ea1t<\/span>\u00a0\u00fd ki\u1ebfn,\u00a0<span class=\"marker\">quan \u0111i\u1ec3m<\/span>, t\u00ecnh c\u1ea3m.<\/p>\n<figure style=\"width: 713px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" src=\"https:\/\/drive.google.com\/uc?export=download&amp;id=1Bo3sb_R34xbZKYN8SmRNq4BejkOrvwxL\" alt=\"\" width=\"713\" height=\"400\" data-cke-saved-src=\"https:\/\/drive.google.com\/uc?export=download&amp;id=1Bo3sb_R34xbZKYN8SmRNq4BejkOrvwxL\" data-cke-saved- title=\"\"><figcaption class=\"wp-caption-text\">K\u1ef9 n\u0103ng giao ti\u1ebfp &#8211; <em><strong>K\u1ef9 n\u0103ng giao ti\u1ebfp l\u00e0 g\u00ec (Ngu\u1ed3n: Internet)<\/strong><\/em><\/figcaption><\/figure>\n<p style=\"text-align: justify;\">Trong cu\u1ed9c s\u1ed1ng, k\u1ef9 n\u0103ng giao ti\u1ebfp \u0111\u01b0\u1ee3c\u00a0<span class=\"marker\">x\u1ea3y ra<\/span>\u00a0t\u1eeb c\u1ea3 hai chi\u1ec1u,\u00a0<span class=\"marker\">bao g\u1ed3m<\/span>\u00a0ng\u01b0\u1eddi n\u00f3i v\u00e0 ng\u01b0\u1eddi nghe,\u00a0<span class=\"marker\">bao g\u1ed3m<\/span>\u00a0truy\u1ec1n \u0111\u1ea1t\u00a0<span class=\"marker\">n\u1ed9i dung<\/span>, l\u1eafng nghe, quan s\u00e1t,\u00a0<span class=\"marker\">c\u1ea3m th\u00f4ng<\/span>,\u2026. S\u1ef1\u00a0<span class=\"marker\">ph\u00e1t tri\u1ec3n<\/span>\u00a0c\u1ee7a c\u00f4ng ngh\u1ec7 \u0111\u00e3 t\u1ea1o \u0111\u00e3\u00a0<span class=\"marker\">g\u00f3p ph\u1ea7n<\/span>\u00a0mang \u0111\u1ebfn s\u1ef1\u00a0<span class=\"marker\">phong ph\u00fa<\/span> cho giao ti\u1ebfp. N<span class=\"marker\">g\u00e0y nay<\/span>, ch\u00fang ta c\u00f3 r\u1ea5t nhi\u1ec1u h\u00ecnh th\u1ee9c giao ti\u1ebfp\u00a0<span class=\"marker\">kh\u00f4ng gi\u1ed1ng nhau<\/span>\u00a0t\u1eeb\u00a0<span class=\"marker\">tr\u00f2 chuy\u1ec7n<\/span>\u00a0tr\u1ef1c ti\u1ebfp cho \u0111\u1ebfn gi\u00e1n ti\u1ebfp, giao ti\u1ebfp qua \u0111i\u1ec7n tho\u1ea1i,\u00a0<span class=\"marker\">email<\/span>,\u00a0<span class=\"marker\">k\u00eanh m\u1ea1ng x\u00e3 h\u1ed9i<\/span>, tin nh\u1eafn&#8230;.<\/p>\n<p style=\"text-align: justify;\"><span class=\"marker\">\u0110i\u1ec1u n\u00e0y<\/span>\u00a0c\u0169ng\u00a0<span class=\"marker\">g\u00f3p m\u1ed9t ph\u1ea7n<\/span>\u00a0<span class=\"marker\">li\u00ean quan<\/span>\u00a0\u0111\u1ebfn to\u00e0n x\u00e3 h\u1ed9i, mang \u0111\u1ebfn nhi\u1ec1u c\u00f4ng vi\u1ec7c,\u00a0<span class=\"marker\">y\u00eau c\u1ea7u<\/span>\u00a0cho c\u00e1c\u00a0<span class=\"marker\">nhi\u1ec7m v\u1ee5<\/span>\u00a0<span class=\"marker\">kh\u00e1c nhau<\/span>.\u00a0<span class=\"marker\">M\u1ed9t v\u00e0i<\/span>\u00a0<span class=\"marker\">ng\u00e0nh ngh\u1ec1<\/span>\u00a0<span class=\"marker\">\u0111\u00f2i h\u1ecfi<\/span>\u00a0<span class=\"marker\">kh\u1ea3 n\u0103ng<\/span>\u00a0giao ti\u1ebfp nh\u01b0 t\u01b0 v\u1ea5n vi\u00ean, phi\u00ean d\u1ecbch, nh\u00e2n vi\u00ean telesales, nh\u00e2n vi\u00ean\u00a0<span class=\"marker\">b\u00e1n h\u00e0ng<\/span>,\u00a0<span class=\"marker\">ch\u0103m ch\u00fat<\/span>\u00a0kh\u00e1ch h\u00e0ng\u2026.<\/p>\n<p>Xem th\u00eam\u00a0<a href=\"https:\/\/sum.vn\/blog\/giao-tiep-noi-bo\/\">Giao ti\u1ebfp n\u1ed9i b\u1ed9 v\u00e0 vai tr\u00f2 c\u1ee7a ch\u00fang \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p<\/a><\/p>\n<h2 style=\"text-align: justify;\"><span id=\"Vai_trocua_ky_nang_giao_tiep_la_gi\"><span class=\"marker\">Vai tr\u00f2<\/span>\u00a0c\u1ee7a k\u1ef9 n\u0103ng giao ti\u1ebfp l\u00e0 g\u00ec?<\/span><\/h2>\n<h3 style=\"text-align: justify;\"><span id=\"Taothien_camvoi_nhung_nguoi_xung_quanhxung_quanh\">T\u1ea1o\u00a0<span class=\"marker\">thi\u1ec7n c\u1ea3m<\/span>\u00a0<span class=\"marker\">v\u1edbi nh\u1eefng ng\u01b0\u1eddi xung quanh<\/span>\u00a0xung quanh<\/span><\/h3>\n<figure id=\"attachment_35247\" aria-describedby=\"caption-attachment-35247\" style=\"width: 657px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"lazyloaded wp-image-35247\" src=\"https:\/\/sum.vn\/blog\/wp-content\/uploads\/2022\/03\/ky-nang-giao-tiep-2.jpg\" alt=\"k\u1ef9 n\u0103ng giao ti\u1ebfp\" width=\"657\" height=\"365\" data-cke-saved-src=\"https:\/\/sum.vn\/blog\/wp-content\/uploads\/2022\/03\/ky-nang-giao-tiep-2.jpg\" data-cke-saved- title=\"\"><figcaption id=\"caption-attachment-35247\" class=\"wp-caption-text\">Giao ti\u1ebfp t\u1ea1o thi\u1ec7n c\u1ea3m v\u1edbi nh\u1eefng ng\u01b0\u1eddi xung quanh xung quanh &#8211; <em><strong>K\u1ef9 n\u0103ng giao ti\u1ebfp l\u00e0 g\u00ec (Ngu\u1ed3n: Internet)<\/strong><\/em><\/figcaption><\/figure>\n<p style=\"text-align: justify;\"><span class=\"marker\">Nhi\u1ec7m v\u1ee5<\/span>\u00a0<span class=\"marker\">tr\u01b0\u1edbc ti\u00ean<\/span>\u00a0c\u1ee7a k\u1ef9 n\u0103ng giao ti\u1ebfp l\u00e0 t\u1ea1o \u0111\u01b0\u1ee3c\u00a0<span class=\"marker\">thi\u1ec7n c\u1ea3m<\/span>\u00a0<span class=\"marker\">cho m\u1ecdi ng\u01b0\u1eddi<\/span> xung quanh. B<span class=\"marker\">\u1ea1n c\u00f3 th\u1ec3<\/span>\u00a0th\u1ea5y r\u1eb1ng v\u1edbi nh\u1eefng ng\u01b0\u1eddi c\u00f3 k\u1ef9 n\u0103ng giao ti\u1ebfp k\u00e9m h\u1ecd th\u01b0\u1eddng b\u1ecb t\u00e1ch ra kh\u1ecfi \u0111\u00e1m \u0111\u00f4ng; ho\u1eb7c r\u1ea5t kh\u00f3 c\u00f3 nh\u1eefng m\u1edbi quan h\u1ec7 m\u1edbi. Ng\u00f4n ng\u1eef \u0111\u00fang, h\u00e0nh x\u1eed\u00a0<span class=\"marker\">chu\u1ea9n m\u1ef1c<\/span>\u00a0<span class=\"marker\">l\u00e0m ra<\/span>\u00a0thi\u1ec3m c\u1ea3m\u00a0<span class=\"marker\">ngayt\u1ee9c th\u00ec<\/span>\u00a0xo\u00e1 \u0111i kho\u1ea3ng c\u00e1ch gi\u1eefa ng\u01b0\u1eddi v\u1edbi ng\u01b0\u1eddi.\u00a0<span class=\"marker\">Vi\u1ec7c n\u00e0y<\/span>\u00a0<span class=\"marker\">gi\u00fap b\u1ea1n<\/span>\u00a0<span class=\"marker\">\u0111\u01a1n gi\u1ea3n<\/span>\u00a0ho\u00e0 nh\u1eadp v\u1edbi m\u00f4i tr\u01b0\u1eddng c\u00f3 nh\u1eefng\u00a0<span class=\"marker\">m\u1ed1i t\u01b0\u01a1ng quan<\/span>\u00a0m\u1edbi t\u1ed1i \u0111\u1eb9p.\u00a0<span class=\"marker\">N\u1ebfu<\/span>\u00a0k\u1ef9 n\u0103ng giao ti\u1ebfp\u00a0<span class=\"marker\">\u0111\u01b0\u1ee3c t\u1ea1o ra<\/span>\u00a0tr\u00ean n\u1ec1n t\u1ea3ng c\u1ee7a s\u1ef1 tr\u00e2n th\u00e0nh s\u1ebd t\u1ea1o d\u1ef1ng \u0111\u01b0\u1ee3c\u00a0<span class=\"marker\">s\u1ef1 tin t\u01b0\u1edfng<\/span>, \u1ee7ng h\u1ed9 c\u1ee7a m\u1ecdi ng\u01b0\u1eddi.<\/p>\n<h3 style=\"text-align: justify;\"><span id=\"Thau_hieu_nguoi_doi_dien\"><span class=\"marker\">Th\u1ea5u hi\u1ec3u<\/span> ng\u01b0\u1eddi \u0111\u1ed1i di\u1ec7n<\/span><\/h3>\n<p style=\"text-align: justify;\">K\u1ef9 n\u0103ng giao ti\u1ebfp l\u00e0\u00a0<span class=\"marker\">s\u1eed d\u1ee5ng<\/span>\u00a0<span class=\"marker\">linh ho\u1ea1t<\/span>\u00a0c\u00e1c k\u1ef9 n\u0103ng l\u1eafng nghe, ph\u00e2n t\u00edch,\u00a0<span class=\"marker\">s\u1ebb chia<\/span>.\u00a0<span class=\"marker\">V\u00ec v\u1eady<\/span>\u00a0<span class=\"marker\">n\u1ebfu nh\u01b0 b\u1ea1n<\/span> c\u00f3 k\u1ef9 n\u0103ng giao ti\u1ebfp t\u1ed1t \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c b\u1ea1n\u00a0<span class=\"marker\">\u0111\u01a1n gi\u1ea3n<\/span>\u00a0<span class=\"marker\">th\u1ea5u hi\u1ec3u<\/span> ng\u01b0\u1eddi \u0111\u1ed1i di\u1ec7n. B<span class=\"marker\">\u1ea1n c\u1ea7n<\/span>\u00a0<span class=\"marker\">r\u00e8n luy\u1ec7n<\/span>\u00a0k\u1ef9 n\u0103ng l\u1eafng nghe ph\u00e2n t\u00edch v\u00e0 \u0111\u1eb7t c\u00e2u h\u1ecfi m\u1ed9t c\u00e1ch\u00a0<span class=\"marker\">th\u01b0\u1eddng xuy\u00ean<\/span>\u00a0li\u00ean t\u1ee5c.<\/p>\n<p style=\"text-align: justify;\">Giao ti\u1ebfp kh\u00f4ng \u0111\u01a1n thu\u1ea7n l\u00e0 trao \u0111\u1ed5i\u00a0<span class=\"marker\">th\u00f4ng tin<\/span>,\u00a0<span class=\"marker\">n\u1ebfu nh\u01b0 b\u1ea1n<\/span>\u00a0kh\u00f4ng c\u00f3 k\u1ef9 n\u0103ng \u0111\u1eb7t c\u00e2u h\u1ecfi s\u1ebd r\u1ea5t d\u1ec5 l\u00e0m m\u1ea5t l\u00f2ng ng\u01b0\u1eddi kh\u00e1c v\u00e0\u00a0<span class=\"marker\">l\u00e0m ra<\/span>\u00a0t\u00e2m l\u00fd\u00a0<span class=\"marker\">d\u1ef1 ph\u00f2ng<\/span>.\u00a0<span class=\"marker\">C\u00f9ng l\u00fac \u0111\u00f3<\/span>\u00a0<span class=\"marker\">n\u1ebfu b\u1ea1n<\/span>\u00a0c\u00f3\u00a0<span class=\"marker\">n\u1ed9i dung<\/span>\u00a0m\u00e0 kh\u00f4ng th\u1ebf\u00a0<span class=\"marker\">gi\u1ea3i quy\u1ebft<\/span>\u00a0<span class=\"marker\">n\u1ed9i dung<\/span>\u00a0<span class=\"marker\">ngay l\u1eadp t\u1ee9c<\/span>\u00a0th\u00ec c\u0169ng kh\u00f4ng\u00a0<span class=\"marker\">c\u00f3 \u0111\u01b0\u1ee3c<\/span>\u00a0<span class=\"marker\">\u0111\u1ea1t k\u1ebft qu\u1ea3 t\u1ed1t<\/span>\u00a0giao ti\u1ebfp nh\u01b0\u00a0<span class=\"marker\">\u01b0\u1edbc mong<\/span>. K<span class=\"marker\">hi m\u00e0 b\u1ea1n<\/span>\u00a0<span class=\"marker\">r\u00e8n luy\u1ec7n<\/span>\u00a0k\u1ef9 n\u0103ng giao ti\u1ebfp \u0111\u1ebfn t\u1ea7m ngh\u1ec7 thu\u1eadt giao ti\u1ebfp\u00a0<span class=\"marker\">b\u1ea1n c\u00f3 th\u1ec3<\/span>\u00a0<span class=\"marker\">\u0111\u01a1n gi\u1ea3n<\/span>\u00a0<span class=\"marker\">ki\u1ec3m so\u00e1t<\/span>\u00a0t\u00e2m l\u00fd ng\u01b0\u1eddi \u0111\u1ed1i di\u1ec7n.<\/p>\n<p>Xem th\u00eam\u00a0<a href=\"https:\/\/sum.vn\/blog\/ky-nang-giao-tiep-la-gi\/\">K\u1ef9 n\u0103ng\u00a0giao ti\u1ebfp\u00a0l\u00e0 g\u00ec? Nh\u1eefng k\u1ef9 n\u0103ng c\u01a1 b\u1ea3n c\u1ea7n ph\u1ea3i c\u00f3<\/a><\/p>\n<h3 style=\"text-align: justify;\"><span id=\"Nang_caohieu_nang_cong_viec\">N\u00e2ng cao\u00a0<span class=\"marker\">hi\u1ec7u n\u0103ng<\/span> c\u00f4ng vi\u1ec7c<\/span><\/h3>\n<figure style=\"width: 713px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" src=\"https:\/\/drive.google.com\/uc?export=download&amp;id=1gGTAPPIajZ3haUGmiNDDsOOtTHQIHqYG\" alt=\"\" width=\"713\" height=\"400\" data-cke-saved-src=\"https:\/\/drive.google.com\/uc?export=download&amp;id=1gGTAPPIajZ3haUGmiNDDsOOtTHQIHqYG\" data-cke-saved- title=\"\"><figcaption class=\"wp-caption-text\">Giao ti\u1ebfp n\u00e2ng cao hi\u1ec7u n\u0103ng c\u00f4ng vi\u1ec7c &#8211; <em><strong>K\u1ef9 n\u0103ng giao ti\u1ebfp l\u00e0 g\u00ec (Ngu\u1ed3n: Internet)<\/strong><\/em><\/figcaption><\/figure>\n<p style=\"text-align: justify;\">Trong\u00a0<span class=\"marker\">c\u00f4ng ty<\/span>, t\u1ed5 ch\u1ee9c k\u1ef9 n\u0103ng m\u1ec1m\u00a0<span class=\"marker\">c\u1ef1c k\u00ec quan tr\u1ecdng<\/span>,\u00a0<span class=\"marker\">trong s\u1ed1 \u0111\u00f3<\/span>\u00a0giao ti\u1ebfp l\u00e0 ho\u1ea1t \u0111\u1ed9ng ch\u1ee7 \u0111\u1ea1o. Ng\u01b0\u1eddi c\u00f3 k\u1ef9 n\u0103ng giao ti\u1ebfp\u00a0<span class=\"marker\">t\u1ed1t<\/span>\u00a0s\u1ebd\u00a0<span class=\"marker\">c\u00f3 th\u1ec3<\/span>\u00a0k\u1ebft n\u1ed1i, truy\u1ec1n \u0111\u1ea1t\u00a0<span class=\"marker\">th\u00f4ng tin<\/span>\u00a0<span class=\"marker\">t\u1ed1t<\/span>\u00a0h\u01a1n t\u1edbi\u00a0<span class=\"marker\">\u0111\u1ed3ng nghi\u1ec7p<\/span>, \u0111\u1ed1i t\u00e1c.\u00a0<span class=\"marker\">B\u1eb1ng vi\u1ec7c<\/span>\u00a0<span class=\"marker\">chia s\u1ebb<\/span>\u00a0trao \u0111\u1ed5i\u00a0<span class=\"marker\">n\u1ed9i dung<\/span>\u00a0m\u00e0 c\u00e1c\u00a0<span class=\"marker\">k\u1ebf ho\u1ea1ch<\/span>,\u00a0<span class=\"marker\">m\u1ee5c ti\u00eau<\/span>\u00a0tr\u1edf n\u00ean xu\u00f4n s\u1ebb \u0111\u1ea1t hi\u1ec7n su\u1ea5t cao h\u01a1n.\u00a0<span class=\"marker\">N\u1ebfu<\/span>\u00a0k\u1ef9 n\u0103ng giao ti\u1ebfp c\u1ee7a b\u1ea1n k\u00e9m\u00a0<span class=\"marker\">c\u00f3 th\u1ec3<\/span>\u00a0d\u1eabn \u0111\u1ebfn vi\u1ec7c\u00a0<span class=\"marker\">s\u1ebb chia<\/span>\u00a0<span class=\"marker\">n\u1ed9i dung<\/span>\u00a0sai l\u1ec7ch g\u00e2y\u00a0<span class=\"marker\">hi\u1ec3u bi\u1ebft<\/span>\u00a0nh\u1ea7m v\u00e0 thi\u1ebfu t\u00ednh nh\u1ea5t qu\u00e1n.<\/p>\n<p style=\"text-align: justify;\">K\u1ef9 n\u0103ng giao ti\u1ebfp c\u0169ng l\u00e0 m\u1ed9t trong\u00a0<span class=\"marker\">nh\u1eefng y\u1ebfu t\u1ed1<\/span> gi\u00fap t\u1ea1o n\u00ean \u0111\u1ed9i nh\u00f3m v\u1eefng m\u1ea1nh. N<span class=\"marker\">\u1ebfu b\u1ea1n<\/span>\u00a0l\u00e0 nh\u00f3m tr\u01b0\u1edfng c\u00e1ch b\u1ea1n giao ti\u1ebfp\u00a0<span class=\"marker\">v\u1edbi m\u1ecdi ng\u01b0\u1eddi<\/span>\u00a0s\u1ebd t\u1ea1o n\u00ean\u00a0<span class=\"marker\">s\u1ef1 li\u00ean k\u1ebft g\u1eafn b\u00f3<\/span>,\u00a0<span class=\"marker\">th\u1ea5u hi\u1ec3u<\/span>. S\u1ef1 \u0111o\u00e0n k\u1ebft c\u1ee7a \u0111\u1ed9i nh\u00f3m c\u0169ng \u0111\u01b0\u1ee3c t\u1ea1o n\u00ean t\u1eeb c\u00e1 ho\u1ea1t \u0111\u1ed9ng\u00a0<span class=\"marker\">l\u00e0m ra<\/span>\u00a0\u0111\u1ed9ng l\u1ef1c\u00a0<span class=\"marker\">m\u1ea1nh m\u1ebd<\/span>\u00a0cho c\u00e1c c\u00e1 nh\u00e2n. C\u00e1c cu\u1ed9c h\u1ecdp, bu\u1ed5i\u00a0<span class=\"marker\">chia s\u1ebb<\/span>\u00a0c\u0169ng s\u1ebd tr\u1edf n\u00ean s\u00f4i \u0111\u1ed9ng, nhi\u1ec7t huy\u1ebft, nhi\u1ec1u \u00fd ki\u1ebfn\u00a0<span class=\"marker\">\u0111\u00f3ng g\u00f3p<\/span>\u00a0ph\u1ea3n bi\u1ec7n gi\u00fap\u00a0<span class=\"marker\">t\u0103ng cao th\u00e0nh qu\u1ea3<\/span>\u00a0c\u00f4ng vi\u1ec7c.<\/p>\n<h2 style=\"text-align: justify;\"><span id=\"Giao_tiep_sao_cho_kheochuyen_mon\">Giao ti\u1ebfp sao cho kh\u00e9o,\u00a0<span class=\"marker\">chuy\u00ean m\u00f4n?<\/span><\/span><\/h2>\n<h3 dir=\"ltr\" style=\"text-align: justify;\"><span id=\"Ranh_mach_va_dehieu_biet_khong_ngong_lap\">R\u00e0nh m\u1ea1ch v\u00e0 d\u1ec5\u00a0<span class=\"marker\">hi\u1ec3u bi\u1ebft<\/span>, kh\u00f4ng ng\u1ecdng, l\u1eafp<\/span><\/h3>\n<p dir=\"ltr\" style=\"text-align: justify;\">C\u00e1ch\u00a0<span class=\"marker\">di\u1ec5n t\u1ea3<\/span>\u00a0r\u00e0nh m\u1ea1ch v\u00e0 d\u1ec5\u00a0<span class=\"marker\">hi\u1ec3u bi\u1ebft<\/span>\u00a0<span class=\"marker\">kh\u00f4ng ch\u1ec9<\/span>\u00a0gi\u00fap\u00a0<span class=\"marker\">gi\u1edbi thi\u1ec7u<\/span>\u00a0s\u1ef1 t\u1ef1 tin m\u00e0 c\u00f2n c\u1ea3 s\u1ef1\u00a0<span class=\"marker\">chuy\u00ean nghi\u1ec7p<\/span>\u00a0<span class=\"marker\">trong qu\u00e1 tr\u00ecnh<\/span>\u00a0giao ti\u1ebfp. Nh\u1eefng t\u1eeb ng\u1eef nh\u01b0 &#8220;\u00e0, \u1eebm&#8221; c\u0169ng n\u00ean \u0111\u01b0\u1ee3c lo\u1ea1i b\u1ecf ho\u00e0n to\u00e0n kh\u1ecfi c\u00e2u n\u00f3i c\u1ee7a b\u1ea1n. Khi\u00a0<span class=\"marker\">n\u00f3i chuy\u1ec7n<\/span>\u00a0v\u1edbi ng\u01b0\u1eddi kh\u00e1c, h\u00e3y lu\u00f4n n\u00f3i n\u0103ng d\u1ee9t kho\u00e1t, bi\u1ebft ng\u1eaft ngh\u1ec9 \u0111\u00fang ch\u1ed7 \u0111\u1ec3 ng\u01b0\u1eddi kh\u00e1c k\u1ecbp\u00a0<span class=\"marker\">am hi\u1ec3u<\/span>\u00a0\u00fd m\u00ecnh\u00a0<span class=\"marker\">v\u00e0 c\u0169ng l\u00e0<\/span>\u00a0\u0111\u1ec3 l\u1ea5y l\u1ea1i n\u0103ng l\u01b0\u1ee3ng cho b\u1ea3n th\u00e2n.<\/p>\n<p style=\"text-align: justify;\"><span class=\"marker\">\u0110\u1ed3ng th\u1eddi<\/span>, trong m\u1ed7i ho\u00e0n c\u1ea3nh\u00a0<span class=\"marker\">kh\u00f4ng gi\u1ed1ng nhau<\/span>\u00a0th\u00ec b\u1ea1n c\u0169ng n\u00ean\u00a0<span class=\"marker\">v\u1eadn d\u1ee5ng<\/span>\u00a0ng\u00f4n t\u1eeb v\u00e0 gi\u1ecdng n\u00f3i\u00a0<span class=\"marker\">kh\u00e1c nhau<\/span>,\u00a0<span class=\"marker\">\u0111\u1eb7c bi\u1ec7t l\u00e0<\/span>\u00a0<span class=\"marker\">l\u00e0m th\u1ebf n\u00e0o<\/span>\u00a0cho m\u1ea1ch l\u1ea1c v\u00e0 d\u1ec5\u00a0<span class=\"marker\">hi\u1ec3u bi\u1ebft<\/span>\u00a0nh\u1ea5t. Kh\u00f4ng ph\u1ea3i l\u00fac n\u00e0o b\u1ea1n c\u0169ng n\u00ean\u00a0<span class=\"marker\">s\u1eed d\u1ee5ng<\/span>\u00a0nh\u1eefng t\u1eeb ng\u1eef qu\u00e1\u00a0<span class=\"marker\">chuy\u00ean m\u00f4n<\/span>\u00a0v\u00e0 c\u1ea7n ph\u1ea3i c\u1ef1c k\u1ef3 c\u1ea9n tr\u1ecdng v\u1edbi ng\u1eef ph\u00e1p,\u00a0<span class=\"marker\">k\u1ec3 c\u1ea3 nh\u1eefng l\u00fac<\/span>\u00a0n\u00f3i ti\u1ebfng Vi\u1ec7t.<\/p>\n<h3 dir=\"ltr\" style=\"text-align: justify;\"><span id=\"Tuyet_doi_khong_8220thao_thao_bat_tuyet8221\">Tuy\u1ec7t \u0111\u1ed1i kh\u00f4ng &#8220;thao thao b\u1ea5t tuy\u1ec7t&#8221;<\/span><\/h3>\n<figure style=\"width: 650px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"lazyloaded\" src=\"https:\/\/sum.vn\/blog\/wp-content\/uploads\/2022\/03\/ky-nang-giao-tiep-la-gi-3.jpg\" alt=\"Ky nang giao tiep la gi\" width=\"650\" height=\"366\" data-cke-saved-src=\"https:\/\/sum.vn\/blog\/wp-content\/uploads\/2022\/03\/ky-nang-giao-tiep-la-gi-3.jpg\" data-cke-saved- title=\"\"><figcaption class=\"wp-caption-text\">Tuy\u1ec7t \u0111\u1ed1i kh\u00f4ng &#8220;thao thao b\u1ea5t tuy\u1ec7t&#8221; &#8211; <em><strong>K\u1ef9 n\u0103ng giao ti\u1ebfp l\u00e0 g\u00ec (Ngu\u1ed3n: Internet)<\/strong><\/em><\/figcaption><\/figure>\n<p dir=\"ltr\" style=\"text-align: justify;\">S\u1ef1 thao thao b\u1ea5t tuy\u1ec7t c\u1ee7a ng\u01b0\u1eddi n\u00f3i\u00a0<span class=\"marker\">trong l\u00fac<\/span>\u00a0giao ti\u1ebfp kh\u00f4ng gi\u00fap ch\u1ee9ng minh r\u1eb1ng h\u1ecd l\u00e0 ng\u01b0\u1eddi h\u1ecdc cao\u00a0<span class=\"marker\">am hi\u1ec3u<\/span>\u00a0r\u1ed9ng.\u00a0<span class=\"marker\">Tr\u00e1i l\u1ea1i<\/span>, n\u00f3 s\u1ebd\u00a0<span class=\"marker\">cho m\u1ecdi ng\u01b0\u1eddi<\/span>\u00a0th\u1ea5y kh\u00f4ng \u0111\u01b0\u1ee3c\u00a0<span class=\"marker\">s\u1ebb chia<\/span>\u00a0v\u00e0 th\u1eadm ch\u00ed l\u00e0 b\u1ecb \u00e1p \u0111\u1eb7t.\u00a0<span class=\"marker\">Th\u1ef1c ch\u1ea5t<\/span>\u00a0c\u1ee7a\u00a0<span class=\"marker\">qu\u00e1 tr\u00ecnh<\/span>\u00a0giao ti\u1ebfp l\u00e0 \u0111\u1ec3 trao \u0111\u1ed5i th\u00f4ng tin; hai b\u00ean c\u00f9ng\u00a0<span class=\"marker\">chia s\u1ebb<\/span>\u00a0nh\u1eefng\u00a0<span class=\"marker\">suy ngh\u0129<\/span>\u00a0v\u00e0 m\u1ed1i\u00a0<span class=\"marker\">ch\u00fa \u00fd<\/span>\u00a0chung.\u00a0<span class=\"marker\">Th\u1ebf n\u00ean<\/span>,\u00a0<span class=\"marker\">n\u1ebfu nh\u01b0<\/span>\u00a0m\u1ed9t b\u00ean ch\u1ec9 thao thao b\u1ea5t tuy\u1ec7t v\u1edbi nh\u1eefng\u00a0<span class=\"marker\">suy ngh\u0129<\/span>\u00a0c\u1ee7a m\u00ecnh th\u00ec ch\u1eafc ch\u1eafn \u0111\u1ed1i ph\u01b0\u01a1ng s\u1ebd\u00a0<span class=\"marker\">c\u1ea3m th\u1ea5y<\/span>\u00a0ch\u00e1n n\u1ea3n v\u00e0\u00a0<span class=\"marker\">h\u1ea7u nh\u01b0<\/span>\u00a0s\u1ebd kh\u00f4ng c\u00f3 c\u00e1c cu\u1ed9c trao \u0111\u1ed5i sau\u00a0<span class=\"marker\">\u0111\u1ea5y<\/span>\u00a0n\u1eefa.<\/p>\n<p dir=\"ltr\">Xem th\u00eam\u00a0<a href=\"https:\/\/sum.vn\/blog\/huong-dan-cach-tiep-can-khach-hang\/\">H\u01b0\u1edbng d\u1eabn c\u00e1ch ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng m\u1edbi nh\u1ea5t 2020<\/a><\/p>\n<h2 dir=\"ltr\"><span id=\"Tam_ket\">T\u1ea1m k\u1ebft<\/span><\/h2>\n<p dir=\"ltr\" style=\"text-align: justify;\"><em>Qua b\u00e0i vi\u1ebft tr\u00ean, m\u00ecnh mu\u1ed1n gi\u1edbi thi\u1ec7u \u0111\u1ebfn c\u00e1c b\u1ea1n <strong>k\u1ef9 n\u0103ng giao ti\u1ebfp l\u00e0 g\u00ec<\/strong> v\u00e0 t\u1ea7m quan tr\u1ecdng c\u1ee7a n\u00f3 trong cu\u1ed9c s\u1ed1ng h\u1eb1ng ng\u00e0y. N\u1ebfu nh\u01b0 trong qu\u00e1 tr\u00ecnh xem b\u00e0i vi\u1ebft c\u00f3 b\u1ea5t c\u1ee9 th\u1eafc m\u1eafc n\u00e0o th\u00ec \u0111\u1eebng ng\u1ea1i \u0111\u1ec3 l\u1ea1i ph\u00eda b\u00ean d\u01b0\u1edbi b\u00e0i vi\u1ebft m\u1ed9t comment \u0111\u1ec3 c\u00f9ng m\u00ecnh gi\u1ea3i \u0111\u00e1p nh\u00e9!!!<\/em><\/p>\n<p dir=\"ltr\" style=\"text-align: right;\"><em>Nh\u1eadt Minh-T\u1ed5ng h\u1ee3p v\u00e0 b\u1ed5 sung<\/em><\/p>\n<p dir=\"ltr\" style=\"text-align: right;\"><em>Ngu\u1ed3n tham kh\u1ea3o: (vn.joboko.com, www.bacs.vn,&#8230;)<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>K\u1ef9 n\u0103ng giao ti\u1ebfp l\u00e0 g\u00ec? Giao ti\u1ebfp \u0111\u01b0\u1ee3c\u00a0\u0111\u1ecbnh ngh\u0129a\u00a0l\u00e0 nh\u1eefng ho\u1ea1t \u0111\u1ed9ng\u00a0x\u1ea3y ra m\u1ecdi l\u00fac, m\u1ecdi n\u01a1i, di\u1ec5n ra t\u1eeb c\u1ea3 hai chi\u1ec1u,\u00a0bao g\u1ed3m\u00a0ng\u01b0\u1eddi n\u00f3i v\u00e0 ng\u01b0\u1eddi nghe,\u00a0bao g\u1ed3m\u00a0truy\u1ec1n \u0111\u1ea1t\u00a0n\u1ed9i dung, l\u1eafng nghe, quan s\u00e1t,\u00a0c\u1ea3m th\u00f4ng,\u2026. H\u00e3y c\u00f9ng nhau t\u00ecm hi\u1ec3u qua b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y nh\u00e9!!! M\u1ee5c l\u1ee5c1 K\u1ef9 n\u0103ng giao ti\u1ebfp l\u00e0 [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":7079,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1126],"tags":[3126],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/sum.vn\/blog\/wp-json\/wp\/v2\/posts\/7078"}],"collection":[{"href":"https:\/\/sum.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sum.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sum.vn\/blog\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/sum.vn\/blog\/wp-json\/wp\/v2\/comments?post=7078"}],"version-history":[{"count":2,"href":"https:\/\/sum.vn\/blog\/wp-json\/wp\/v2\/posts\/7078\/revisions"}],"predecessor-version":[{"id":7083,"href":"https:\/\/sum.vn\/blog\/wp-json\/wp\/v2\/posts\/7078\/revisions\/7083"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sum.vn\/blog\/wp-json\/wp\/v2\/media\/7079"}],"wp:attachment":[{"href":"https:\/\/sum.vn\/blog\/wp-json\/wp\/v2\/media?parent=7078"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sum.vn\/blog\/wp-json\/wp\/v2\/categories?post=7078"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sum.vn\/blog\/wp-json\/wp\/v2\/tags?post=7078"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}