{"id":1306,"date":"2019-03-02T08:50:13","date_gmt":"2019-03-02T01:50:13","guid":{"rendered":"https:\/\/sum.vn\/blog\/?p=1306"},"modified":"2020-03-19T10:14:09","modified_gmt":"2020-03-19T03:14:09","slug":"45-tinh-huong-tu-choi-cua-khach-hang-va-goi-y-xu-ly-phan-xa-danh-cho-telesales","status":"publish","type":"post","link":"https:\/\/sum.vn\/blog\/45-tinh-huong-tu-choi-cua-khach-hang-va-goi-y-xu-ly-phan-xa-danh-cho-telesales\/","title":{"rendered":"45 T\u00ecnh Hu\u1ed1ng T\u1eeb Ch\u1ed1i C\u1ee7a Kh\u00e1ch H\u00e0ng v\u00e0 G\u1ee3i \u00dd X\u1eed L\u00fd Ph\u1ea3n X\u1ea1 D\u00e0nh Cho Telesales"},"content":{"rendered":"

Khi b\u1ea1n b\u00e1n h\u00e0ng, khi b\u1ea1n giao ti\u1ebfp, khi b\u1ea1n telesale hay c\u00f3 m\u1ed9t cu\u1ed9c g\u1eb7p v\u1edbi kh\u00e1ch h\u00e0ng ABC n\u00e0o \u0111\u00f3 th\u00ec k\u1ef9 n\u0103ng ph\u1ea3n x\u1ea1 v\u00e0 x\u1eed l\u00fd c\u00e1c t\u00ecnh hu\u1ed1ng m\u00e0 kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i r\u1ea5t r\u1ea5t quan tr\u1ecdng. V\u00ec th\u1ebf vi\u1ec7c x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng khi kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i ho\u1eb7c \u0111\u01b0a ra v\u1ea5n \u0111\u1ec1 ch\u1eafc h\u1eb3n b\u1ea1n trong s\u1ed1 b\u1ea1n ai c\u0169ng ph\u1ea3i trang b\u1ecb cho m\u00ecnh ki\u1ebfn th\u1ee9c v\u00e0 k\u1ef9 n\u0103ng v\u1ec1 n\u00f3.<\/p>\n

Ng\u00e0y h\u00f4m nay h\u00e3y c\u00f9ng ATP Software x\u1eed l\u00fd h\u01a1n 45 t\u00ecnh hu\u1ed1ng m\u00e0 kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i v\u1edbi nh\u1eefng g\u1ee3i \u00fd d\u1ec5 d\u00e0ng m\u00e0 ch\u1eafc h\u1eb3n b\u1ea1n \u0111\u1ecdc s\u1ebd ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c.<\/p>\n

Tr\u01b0\u1edbc khi \u0111i v\u00e0o c\u00e1c t\u00ecnh hu\u1ed1ng c\u1ee5 th\u1ec3, b\u1ea1n h\u00e3y nh\u1edb 3 quy t\u1eafc m\u00e0 lu\u00f4n lu\u00f4n ph\u1ea3i nh\u1edb \u0111\u1ec3 x\u1eed l\u00fd trong t\u1eebng tr\u01b0\u1eddng h\u1ee3p ho\u1eb7c t\u00ecnh hu\u1ed1ng nh\u00e9.
\n1. Lu\u00f4n lu\u00f4n c\u1ea3m \u01a1n \u0111\u1ed1i v\u1edbi nh\u1eefng c\u00e2u tr\u1ea3 l\u1eddi ho\u1eb7c c\u1ea3m th\u00e1n c\u1ee7a kh\u00e1ch h\u00e0ng.
\n2. H\u00e3y h\u1ecfi v\u1ec1 nguy\u00ean nh\u00e2n m\u00e0 l\u00e0m cho kh\u00e1ch h\u00e0ng<\/a> t\u1eeb ch\u1ed1i hay kh\u00f4ng \u0111\u1ed3ng \u00fd v\u1edbi n\u1ed9i dung m\u00ecnh \u0111\u00e3 chia s\u1ebb.
\n3. Ghi nh\u1edb, chi\u00eam nghi\u1ec7m v\u00e0 \u0111\u00fac k\u1ebft l\u1ea1i cho b\u1ea3n th\u00e2n m\u00ecnh nh\u1eefng kinh nghi\u1ec7m sau nh\u1eefng l\u1ea7n b\u1ecb kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i v\u00e0 x\u1eed l\u00fd c\u1ee7a b\u1ea1n.<\/p>\n

T\u00ecnh hu\u1ed1ng 1<\/strong>: Kh\u00e1ch h\u00e0ng n\u00f3i v\u1edbi b\u1ea1n r\u1eb1ng: \u0110\u1eebng bao gi\u1edd g\u1ecdi cho t\u00f4i th\u00eam m\u1ed9t l\u1ea7n n\u00e0o n\u1eefa nh\u00e9, c\u1ea3m \u01a1n!
\n\u2013 C\u00e2u tr\u1ea3 l\u1eddi g\u1ee3i \u00fd: C\u1ea3m \u01a1n Anh\/Ch\u1ecb \u0111\u00e3 nghe cu\u1ed9c g\u1ecdi c\u1ee7a b\u00ean em ho\u1eb7c em, em th\u1eadt xin l\u1ed7i v\u00ec cu\u1ed9c g\u1ecdi n\u00e0y l\u00e0m phi\u1ec1n Anh\/Ch\u1ecb, kh\u00f4ng bi\u1ebft l\u00e0 Anh\/Ch\u1ecb c\u00f3 th\u1ec3 cho em bi\u1ebft l\u00e0 \u0111i\u1ec1u g\u00ec l\u00e0m Anh\/Ch\u1ecb kh\u00f4ng h\u00e0i l\u00f2ng \u1ea1?<\/p>\n

T\u00ecnh hu\u1ed1ng 2<\/strong>: Hi\u1ec7n t\u1ea1i b\u00ean Anh\/Ch\u1ecb \u0111ang nghi\u00ean c\u1ee9u th\u00f4ng tin c\u1ee7a \u0111\u1ed1i t\u00e1c kh\u00e1c v\u1eeba g\u1eedi r\u1ed3i, c\u1ea3m \u01a1n em nh\u00e9!
\n\u2013 C\u00e2u tr\u1ea3 l\u1eddi g\u1ee3i \u00fd: C\u1ea3m \u01a1n Anh\/Ch\u1ecb \u0111\u00e3 nghe cu\u1ed9c g\u1ecdi t\u1eeb b\u00ean em \u1ea1, kh\u00f4ng bi\u1ebft Anh\/Ch\u1ecb c\u00f3 quan t\u00e2m t\u1edbi S\u1ea3n ph\u1ea9m\/D\u1ecbch v\u1ee5 c\u1ee7a b\u00ean em kh\u00f4ng \u1ea1, c\u00f3 th\u1ec3 n\u00f3 l\u00e0m m\u1ed9t l\u1ef1a ch\u1ecdn t\u1ed1t h\u01a1n \u0111\u1ea5y \u1ea1!
\n\u2013 C\u00e2u tr\u1ea3 l\u1eddi g\u1ee3i \u00fd: C\u1ea3m \u01a1n Anh\/Ch\u1ecb \u0111\u00e3 nghe cu\u1ed9c g\u1ecdi n\u00e0y t\u1eeb b\u00ean em, Anh\/Ch\u1ecb c\u00f3 th\u1ec3 cho em xin l\u00fd do v\u00ec sao Anh\/Ch\u1ecb l\u1ea1i xem th\u00f4ng tin c\u1ee7a \u0111\u1ed1i t\u00e1c v\u1eeba r\u1ed3i kia kh\u00f4ng \u1ea1?<\/p>\n

T\u00ecnh hu\u1ed1ng 3<\/strong>: Gi\u00e1m \u0111\u1ed1c c\u1ee7a b\u00ean Ch\u1ecb v\u1eeba \u0111i c\u00f4ng t\u00e1c r\u1ed3i, h\u1eb9n l\u1ea1i b\u00ean em sau nh\u00e9!
\n\u2013 C\u00e2u tr\u1ea3 l\u1eddi g\u1ee3i \u00fd: C\u1ea3m \u01a1n Anh\/Ch\u1ecb \u1ea1, kh\u00f4ng bi\u1ebft Anh\/Ch\u1ecb c\u00f3 th\u1ec3 cho em xin th\u00f4ng tin \u0111\u1ec3 c\u00f3 th\u1ec3 li\u00ean h\u1ec7 \u0111\u01b0\u1ee3c v\u1edbi Anh \u1ea5y kh\u00f4ng \u1ea1?
\n\u2013 C\u00e2u tr\u1ea3 l\u1eddi g\u1ee3i \u00fd: C\u1ea3m \u01a1n Anh\/Ch\u1ecb \u1ea1, hi\u1ec7n t\u1ea1i cu\u1ed9c g\u1ecdi n\u00e0y kh\u00e1 quan tr\u1ecdng n\u1ebfu Anh\/Ch\u1ecb c\u00f3 th\u00f4ng tin ho\u1eb7c c\u00f3 th\u1ec3 li\u00ean l\u1ea1c tr\u1ef1c ti\u1ebfp v\u1edbi Anh \u1ea5y th\u00ec cho em k\u1ebft n\u1ed1i nh\u00e9 \u1ea1!<\/p>\n

T\u00ecnh hu\u1ed1ng 4<\/strong>: Ch\u00e0o em! Anh th\u1ea5y em r\u1ea5t nhi\u1ec7t t\u00ecnh, nh\u01b0ng s\u1ea3n ph\u1ea9m b\u00ean Em r\u1ea5t k\u00e9m em \u1ea1!
\n\u2013 C\u00e2u tr\u1ea3 l\u1eddi g\u1ee3i \u00fd: V\u00e2ng! Em c\u1ea3m \u01a1n Anh \u1ea1, nh\u01b0ng Anh c\u00f3 th\u1ec3 cho Em bi\u1ebft th\u00f4ng tin v\u1ec1 s\u1ea3n ph\u1ea9m c\u1ee7a b\u00ean Em m\u00e0 Anh \u0111\u00e3 s\u1eed d\u1ee5ng ho\u1eb7c tr\u1ea3i nghi\u1ec7m kh\u00f4ng \u1ea1?
\n\u2013 C\u00e2u tr\u1ea3 l\u1eddi g\u1ee3i \u00fd: Em c\u1ea3m \u01a1n Anh \u1ea1, Em ngh\u0129 l\u00e0 c\u00f3 \u0111i\u1ec1u g\u00ec \u0111\u00f3 kh\u00f4ng \u0111\u00fang, kh\u00f4ng bi\u1ebft l\u00e0 Anh \u0111\u00e3 l\u00e0m vi\u1ec7c hay \u0111\u01b0\u1ee3c b\u1ea1n n\u00e0o t\u01b0 v\u1ea5n hay h\u1ed7 tr\u1ee3 ch\u01b0a \u1ea1?<\/p>\n

T\u00ecnh hu\u1ed1ng 5<\/strong>: Anh kh\u00f4ng \u0111\u1ed3ng \u00fd v\u1edbi nh\u1eefng \u0111i\u1ec1u em v\u1eeba n\u00f3i
\n\u2013 C\u00e2u tr\u1ea3 l\u1eddi g\u1ee3i \u00fd: C\u1ea3m \u01a1n Anh \u1ea1, Anh c\u00f3 th\u1ec3 cho em bi\u1ebft l\u00fd do n\u00e0o \u0111\u00f3 m\u00e0 Anh kh\u00f4ng \u0111\u1ed3ng \u00fd kh\u00f4ng \u1ea1?
\n\u2013 C\u00e2u tr\u1ea3 l\u1eddi g\u1ee3i \u00fd: R\u1ea5t c\u1ea3m \u01a1n Anh \u0111\u00e3 ph\u1ea3n h\u1ed3i th\u1eb3ng th\u1eafn \u1ea1, nh\u01b0ng Anh c\u00f3 th\u1ec3 cho em xin th\u00f4ng tin v\u00ec sao kh\u00f4ng \u1ea1, c\u00f3 th\u1ec3 em s\u1ebd g\u1ee3i \u00fd v\u00e0 h\u1ed7 tr\u1ee3 Anh t\u1ed1t h\u01a1n \u0111\u00f3 \u1ea1.<\/p>\n

T\u00ecnh hu\u1ed1ng 6:<\/strong>\u00a0B\u1eefa tr\u01b0\u1edbc Anh li\u00ean h\u1ec7 kh\u00f4ng \u0111\u01b0\u1ee3c n\u00ean r\u1ea5t b\u1ef1c, gi\u1edd Anh kh\u00f4ng mu\u1ed1n n\u00f3i chuy\u1ec7n v\u1edbi b\u00ean Em
\n\u2013 C\u00e2u tr\u1ea3 l\u1eddi g\u1ee3i \u00fd: D\u1ea1 v\u00e2ng! Em c\u1ea3m \u01a1n Anh \u0111\u00e3 cho em bi\u1ebft v\u1ec1 th\u00f4ng tin n\u00e0y, r\u1ea5t xin l\u1ed7i Anh v\u1ec1 chuy\u1ec7n l\u1ea7n tr\u01b0\u1edbc \u1ea1, C\u00f3 th\u1ec3 l\u00e0 do m\u1ed9t nguy\u00ean nh\u00e2n n\u00e0o \u0111\u00f3 ngo\u00e0i \u00fd mu\u00f4n, Anh c\u00f3 th\u1ec3 cho em bi\u1ebft th\u00eam l\u00e0 Anh \u0111\u00e3 li\u00ean h\u1ec7 v\u00e0o gi\u1edd n\u00e0o, bu\u1ed5i n\u00e0o kh\u00f4ng \u1ea1, c\u00f3 th\u1ec3 l\u00e0 l\u00fac \u0111\u00f3 t\u1ed5ng \u0111\u00e0i b\u00ean em g\u1eb7p tr\u1ee5c tr\u1eb7c k\u1ef9 thu\u1eadt \u0111\u00f3 \u1ea1.
\n\u2013 C\u00e2u tr\u1ea3 l\u1eddi g\u1ee3i \u00fd: D\u1ea1 v\u00e2ng \u1ea1! Anh c\u00f3 th\u1ec3 cho b\u00ean Em bi\u1ebft l\u00e0 h\u00f4m tr\u01b0\u1edbc Anh li\u00ean h\u1ec7 \u0111\u1ec3 c\u1ea7n h\u1ed7 tr\u1ee3 g\u00ec kh\u00f4ng \u1ea1. R\u1ea5t xin l\u1ed7i Anh v\u00ec l\u1ed7i tr\u1ee5c tr\u1eb7c l\u1ea7n tr\u01b0\u1edbc \u1ea1.<\/p>\n

T\u00ecnh hu\u1ed1ng 7<\/strong>: T\u1ea1i sao Anh l\u1ea1i ph\u1ea3i nghe em n\u00f3i ch\u1ee9?
\n\u2013 C\u00e2u tr\u1ea3 l\u1eddi g\u1ee3i \u00fd: C\u1ea3m \u01a1n Anh v\u00ec \u0111\u00e3 nghe cu\u1ed9c g\u1ecdi n\u00e0y \u1ea1, Em xin l\u1ed7i v\u00ec cu\u1ed9c g\u1ecdi n\u00e0y c\u00f3 th\u1ec3 s\u1ebd l\u00e0m m\u1ea5t th\u1eddi gian c\u1ee7a Anh, nh\u01b0ng v\u1edbi nh\u1eefng th\u00f4ng tin v\u1ec1 s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 c\u1ee7a b\u00ean Em s\u1eafp t\u1edbi, Em tin l\u00e0 c\u00f3 th\u1ec3 l\u00e0m Anh h\u00e0i l\u00f2ng \u1ea1.
\n\u2013 C\u00e2u tr\u1ea3 l\u1eddi g\u1ee3i \u00fd: C\u1ea3m \u01a1n Anh\/Ch\u1ecb \u0111\u00e3 nghe cu\u1ed9c g\u1ecdi n\u00e0y \u1ea1, Em tin l\u00e0 v\u1edbi nh\u1eefng g\u00ec em chia s\u1ebb v\u1edbi Anh\/Ch\u1ecb sau \u0111\u00e2y s\u1ebd gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c kh\u00e1 nhi\u1ec1u nh\u1eefng kh\u00f3 kh\u0103n m\u00e0 Anh\/Ch\u1ecb \u0111ang g\u1eb7p ph\u1ea3i \u0111\u00f3 \u1ea1.<\/p>\n

T\u00ecnh hu\u1ed1ng 8<\/strong>: S\u00e1ng gi\u1edd t\u00f4i \u0111\u00e3 g\u1eb7p m\u1ea5y ng\u01b0\u1eddi nh\u01b0 b\u1ea1n r\u1ed3i
\n\u2013 C\u00e2u tr\u1ea3 l\u1eddi g\u1ee3i \u00fd: D\u1ea1 v\u00e2ng \u1ea1! Em r\u1ea5t xin l\u1ed7i v\u1ec1 s\u1ef1 b\u1ea5t ti\u1ec7n n\u00e0y, C\u00f3 th\u1ec3 Anh\/Ch\u1ecb \u0111ang quan t\u00e2m \u0111\u1ebfn s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 n\u00e0y. Em tin l\u00e0 n\u1ebfu Anh\/Ch\u1ecb c\u00f3 th\u1ec3 b\u1ecf th\u00eam v\u00e0i ph\u00fat n\u1eefa th\u00f4i, nh\u1eefng th\u00f4ng tin c\u1ee7a Em s\u1ebd r\u1ea5t gi\u00e1 tr\u1ecb v\u00e0 kh\u00e1c bi\u1ec7t v\u1edbi nh\u1eefng g\u00ec Anh\/Ch\u1ecb \u0111\u00e3 nghe \u1ea1.
\n\u2013 C\u00e2u tr\u1ea3 l\u1eddi g\u1ee3i \u00fd: Em c\u1ea3m \u01a1n Anh\/Ch\u1ecb \u0111\u00e3 nghe m\u00e1y \u1ea1, r\u1ea5t xin l\u1ed7i v\u1ec1 s\u1ef1 b\u1ea5t ti\u1ec7n n\u00e0y \u1ea1, Em ngh\u0129 l\u00e0 Anh\/Ch\u1ecb \u0111ang quan t\u00e2m t\u1edbi d\u1ecbch v\u1ee5 n\u00e0o \u0111\u00f3, N\u1ebfu c\u00f3 th\u1ec3 cho em xin th\u00eam v\u00e0i ph\u00fat \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1? Nh\u1eefng g\u00ec em chia s\u1ebb d\u01b0\u1edbi \u0111\u00e2y em ngh\u0129 s\u1ebd \u0111\u00fang l\u00e0 nh\u1eefng g\u00ec m\u00e0 Anh\/Ch\u1ecb \u0111ang c\u1ea7n \u0111\u00f3 a.<\/p>\n

T\u00ecnh hu\u1ed1ng 9<\/strong>: N\u00f3 l\u00e0 g\u00ec v\u1eady Em? V\u00e0 n\u00f3 li\u00ean quan \u0111\u1ebfn g\u00ec?
\n\u2013 C\u00e2u tr\u1ea3 l\u1eddi g\u1ee3i \u00fd: D\u1ea1! Em c\u1ea3m \u01a1n Anh\/Ch\u1ecb \u0111\u00e3 nghe m\u00e1y \u1ea1, gi\u1ea3i ph\u00e1p n\u00e0y b\u00ean e s\u1ebd gi\u00fap ti\u1ebft ki\u1ec7m abc, gi\u1ea3m thi\u1ec3u abc, n\u00e2ng cao abc\u2026Anh\/Ch\u1ecb c\u00f3 \u0111ang g\u1eb7p kh\u00f3 kh\u0103n v\u1ec1: chi ph\u00ed, nh\u00e2n s\u1ef1, \u2026 abc g\u00ec \u0111\u00f3 t\u00f9y theo s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5.<\/p>\n

T\u00ecnh hu\u1ed1ng 10<\/strong>: Ai c\u0169ng n\u00f3i gi\u1ea3i ph\u00e1p n\u00e0y hay nh\u01b0ng Anh th\u1ea5y \u0111\u00e2u c\u00f3 v\u1eady?
\n\u2013 C\u00e2u tr\u1ea3 l\u1eddi g\u1ee3i \u00fd: C\u1ea3m \u01a1n Anh\/Ch\u1ecb \u0111\u00e3 nghe m\u00e1y \u1ea1, Anh\/Ch\u1ecb c\u00f3 th\u1ec3 cho em bi\u1ebft th\u00f4ng tin th\u00eam v\u1ec1 vi\u1ec7c m\u00ecnh \u0111\u00e3 tr\u1ea3i nghi\u1ec7m hay th\u00f4ng tin v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 hay gi\u1ea3i ph\u00e1p Anh\/Ch\u1ecb \u0111\u00e3 bi\u1ebft kh\u00f4ng \u1ea1.
\n\u2013 C\u00e2u tr\u1ea3 l\u1eddi g\u1ee3i \u00fd: V\u00e2ng \u1ea1! C\u1ea3m \u01a1n Anh\/Ch\u1ecb \u0111\u00e3 ph\u1ea3n h\u1ed3i. Hi\u1ec7n t\u1ea1i c\u00f3 kh\u00e1 nhi\u1ec1u kh\u00e1ch h\u00e0ng b\u00ean em \u0111\u00e3 v\u00e0 \u0111ang s\u1eed d\u1ee5ng kh\u00e1 t\u1ed1t gi\u1ea3i ph\u00e1p, d\u1ecbch v\u1ee5, s\u1ea3n ph\u1ea9m b\u00ean Em. Anh c\u00f3 th\u1ec3 cho em xin th\u00f4ng tin v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 hay nh\u1eefng tr\u1ea3i nghi\u1ec7m c\u1ee7a Anh kh\u00f4ng \u1ea1?<\/p>\n

T\u00ecnh hu\u1ed1ng 11<\/strong>: D\u1ecbch v\u1ee5 c\u1ee7a b\u00ean em kh\u00f4ng b\u1eb1ng b\u00ean kia em \u1ea1
\n\u2013 C\u00e2u tr\u1ea3 l\u1eddi g\u1ee3i \u00fd: C\u1ea3m \u01a1n Anh\/Ch\u1ecb \u0111\u00e3 ph\u1ea3n h\u1ed3i, Kh\u00f4ng bi\u1ebft Anh\/Ch\u1ecb \u0111\u00e3 tr\u1ea3i nghi\u1ec7m s\u1ea3n ph\u1ea9m c\u1ee7a b\u00ean em ch\u01b0a \u1ea1? N\u1ebfu Anh\/Ch\u1ecb c\u00f3 th\u1ec3 chia s\u1ebb v\u1edbi Em \u0111i\u1ec1u m\u00e0 Anh\/Ch\u1ecb th\u1ea5y b\u00ean em ch\u01b0a t\u1ed1t kh\u00f4ng \u1ea1?
\n\u2013 C\u00e2u tr\u1ea3 l\u1eddi g\u1ee3i \u00fd: C\u1ea3m \u01a1n Anh\/Ch\u1ecb \u1ea1, Anh\/Ch\u1ecb c\u00f3 th\u1ec3 cho em bi\u1ebft nguy\u00ean nh\u00e2n v\u00ec sao kh\u00f4ng \u1ea1?<\/p>\n

T\u00ecnh hu\u1ed1ng 12<\/strong>: H\u00e3y g\u1ecdi cho Anh\/Ch\u1ecb v\u00e0o cu\u1ed1i tu\u1ea7n nh\u00e9
\n\u2013 C\u00e2u tr\u1ea3 l\u1eddi g\u1ee3i \u00fd: C\u1ea3m \u01a1n Anh\/Ch\u1ecb \u1ea1, kh\u00f4ng bi\u1ebft Anh\/Ch\u1ecb r\u1ea3nh v\u00e0o cu\u1ed1i tu\u1ea7n th\u1ee9 m\u1ea5y kh\u00f4ng \u1ea1? Em ngh\u0129 s\u1ebd c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 t\u1ed1t h\u01a1n n\u1ebfu bi\u1ebft th\u00eam v\u1ec1 th\u00f4ng tin n\u00e0y \u1ea1
\n\u2013 C\u00e2u tr\u1ea3 l\u1eddi g\u1ee3i \u00fd: C\u1ea3m \u01a1n Anh\/Ch\u1ecb \u1ea1, Em s\u1ebd li\u00ean h\u1ec7 l\u1ea1i v\u1edbi m\u00ecnh v\u00e0o cu\u1ed1i tu\u1ea7n \u1ea1, trong th\u1eddi gian ch\u1edd \u0111\u1ee3i em s\u1ebd chu\u1ea9n b\u1ecb t\u1ed1t h\u01a1n \u0111\u1ec3 h\u1ed7 tr\u1ee3 m\u00ecnh \u1ea1\u2026<\/p>\n

T\u00ecnh hu\u1ed1ng 13<\/strong>: B\u1ea1n l\u00e0 ai th\u1ebf?
\n\u2013 C\u00e2u tr\u1ea3 l\u1eddi g\u1ee3i \u00fd: C\u1ea3m \u01a1n Anh\/Ch\u1ecb, r\u1ea5t xin l\u1ed7i v\u00ec Anh\/Ch\u1ecb \u0111\u00e3 nh\u1eadn m\u1ed9t cu\u1ed9c g\u1ecdi l\u1ea1 \u1ea1, n\u1ebfu c\u00f3 th\u1ec3 em c\u00f3 th\u1ec3 xin 1 ph\u00fat \u0111\u1ec3 gi\u1edbi thi\u1ec7u v\u1ec1 th\u00f4ng tin c\u1ee7a m\u00ecnh \u0111\u01b0\u1ee3c ch\u1ee9 \u1ea1?
\n\u2013 C\u00e2u tr\u1ea3 l\u1eddi g\u1ee3i \u00fd: C\u1ea3m \u01a1n Anh\/Ch\u1ecb, r\u1ea5t xin l\u1ed7i Anh\/Ch\u1ecb v\u1ec1 \u0111i\u1ec1u n\u00e0y, Em t\u00ean abc, hi\u1ec7n \u0111ang xxx, v\u1edbi gi\u1ea3i ph\u00e1p m\u00e0 hi\u1ec7n t\u1ea1i Cty em \u0111ang cung c\u1ea5p l\u00e0\u2026 em tin l\u00e0 s\u1ebd gi\u00fap \u00edch trong c\u00f4ng vi\u1ec7c c\u1ee7a Anh\/Ch\u1ecb \u0111\u00f3 \u1ea1.<\/p>\n

T\u00ecnh hu\u1ed1ng 14<\/strong>: Gi\u00e1 s\u1ea3n ph\u1ea9m n\u00e0y m\u1eafc qu\u00e1 em \u1ea1
\n\u2013 C\u00e2u tr\u1ea3 l\u1eddi g\u1ee3i \u00fd: C\u1ea3m \u01a1n Anh\/Ch\u1ecb \u0111\u00e3 ph\u1ea3n h\u1ed3i \u1ea1, N\u1ebfu Anh\/Ch\u1ecb \u0111\u00e3 t\u00ecm hi\u1ec3u qua s\u1ea3n ph\u1ea9m c\u1ee7a b\u00ean Em, hy v\u1ecdng l\u00e0 Em c\u00f3 th\u1ec3 xin m\u1ed9t v\u00e0i review v\u1ec1 s\u1ea3n ph\u1ea9m c\u1ee7a b\u00ean em kh\u00f4ng \u1ea1?
\n\u2013 C\u00e2u tr\u1ea3 l\u1eddi g\u1ee3i \u00fd: C\u1ea3m \u01a1n Anh\/Ch\u1ecb \u0111\u00e3 ph\u1ea3n h\u1ed3i \u1ea1, Th\u1ef1c ra th\u00ec tr\u01b0\u1edbc \u0111\u00e2y kh\u00e1ch h\u00e0ng b\u00ean em l\u00fac \u0111\u1ea7u c\u0169ng th\u01b0\u1eddng n\u00f3i v\u1eady, nh\u01b0ng sau th\u1eddi gian tr\u1ea3i nghi\u1ec7m v\u00e0 s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m th\u00ec \u0111\u1ec1u h\u00e0i l\u00f2ng \u1ea1.
\n\u2013 C\u00e2u tr\u1ea3 l\u1eddi g\u1ee3i \u00fd: C\u1ea3m \u01a1n Anh\/Ch\u1ecb \u0111\u00e3 ph\u1ea3n h\u1ed3i \u1ea1, n\u1ebfu \u0111\u01b0\u1ee3c Anh\/Ch\u1ecb c\u00f3 th\u1ec3 cho em h\u1ecfi v\u00ec sao kh\u00f4ng \u1ea1?<\/p>\n

T\u00ecnh hu\u1ed1ng 15<\/strong>: Anh kh\u00f4ng th\u1ea5y h\u1ee9ng th\u00fa v\u1edbi s\u1ea3n ph\u1ea9m c\u1ee7a b\u00ean em
\n\u2013 C\u00e2u tr\u1ea3 l\u1eddi g\u1ee3i \u00fd: C\u1ea3m \u01a1n Anh\/Ch\u1ecb \u1ea1, n\u1ebfu c\u00f3 th\u1ec3 Anh\/Ch\u1ecb cho em bi\u1ebft nguy\u00ean nh\u00e2n v\u00ec sao kh\u00f4ng \u1ea1?
\n\u2013 C\u00e2u tr\u1ea3 l\u1eddi g\u1ee3i \u00fd: C\u1ea3m \u01a1n Anh\/Ch\u1ecb \u0111\u00e3 ph\u1ea3n h\u1ed3i \u1ea1, Em ngh\u0129 l\u00e0 Anh\/Ch\u1ecb \u0111\u00e3 tr\u1ea3i nghi\u1ec7m s\u1ea3n ph\u1ea9m c\u1ee7a b\u00ean Em \u0111\u00fang kh\u00f4ng \u1ea1, n\u1ebfu \u0111\u01b0\u1ee3c Anh\/Ch\u1ecb c\u00f3 th\u1ec3 chia s\u1ebb v\u1edbi Em m\u1ed9t v\u00e0i th\u00f4ng tin \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1? Em tin l\u00e0 c\u00f3 th\u1ec3 ph\u1ee5c v\u1ee5 ho\u1eb7c h\u1ed7 tr\u1ee3 Anh\/Ch\u1ecb t\u1ed1t h\u01a1n \u0111\u00f3 \u1ea1.<\/p>\n

T\u00ecnh hu\u1ed1ng 16<\/strong>: Em \u0111ang b\u00e1n g\u00ec th\u1ebf?
\n\u2013 C\u00e2u tr\u1ea3 l\u1eddi g\u1ee3i \u00fd: C\u1ea3m \u01a1n Anh\/Ch\u1ecb \u1ea1, N\u1ebfu \u0111\u01b0\u1ee3c cho em xin 1\u2032 c\u1ee7a m\u00ecnh \u0111\u1ec3 c\u00f3 th\u1ec3 gi\u1edbi thi\u1ec7u v\u1ec1 s\u1ea3n ph\u1ea9m c\u1ee7a b\u00ean Em kh\u00f4ng \u1ea1, Em tin l\u00e0 c\u00f3 th\u1ec3 gi\u00fap \u00edch trong vi\u1ec7c kinh doanh, b\u00e1n h\u00e0ng, gia \u0111\u00ecnh\u2026 c\u1ee7a ANh\/Ch\u1ecb \u0111\u00f3 \u1ea1.
\n\u2013 C\u00e2u tr\u1ea3 l\u1eddi g\u1ee3i \u00fd: C\u1ea3m \u01a1n Anh\/Ch\u1ecb \u1ea1, Anh\/Ch\u1ecb h\u1ecfi kh\u00e9o qu\u00e1 \u1ea1\u2026Hi\u1ec7n t\u1ea1i Em \u0111ang cung c\u1ea5p s\u1ea3n ph\u1ea9m abc, gi\u00fap \u00edch abc, ti\u1ebft ki\u1ec7m abc, \u2026Em tin l\u00e0 th\u00f4ng tin n\u00e0y h\u1eefu \u00edch v\u1edbi Anh\/Ch\u1ecb \u1ea1.<\/p>\n

T\u00ecnh hu\u1ed1ng 17<\/strong>: Anh kh\u00f4ng c\u00f3 ni\u1ec1m tin v\u1edbi em
\n\u2013 C\u00e2u tr\u1ea3 l\u1eddi g\u1ee3i \u00fd: C\u1ea3m \u01a1n Anh\/Ch\u1ecb \u1ea1, N\u1ebfu c\u00f3 th\u1ec3 Anh c\u00f3 th\u1ec3 cho Em xin th\u00f4ng tin v\u1ec1 l\u00fd do n\u00e0y \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1?
\n\u2013 C\u00e2u tr\u1ea3 l\u1eddi g\u1ee3i \u00fd: C\u1ea3m \u01a1n Anh\/Ch\u1ecb \u1ea1, Kh\u00f4ng bi\u1ebft Anh\/Ch\u1ecb \u0111\u00e3 tr\u1ea3i nghi\u1ec7m s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a Cty em r\u1ed3i \u0111\u00fang kh\u00f4ng \u1ea1? N\u1ebfu \u0111\u01b0\u1ee3c Anh\/Ch\u1ecb cho em feedback c\u1ee7a m\u00ecnh nh\u00e9 \u1ea1?
\n\u2013 C\u00e2u tr\u1ea3 l\u1eddi g\u1ee3i \u00fd: C\u1ea3m \u01a1n Anh\/Ch\u1ecb \u0111\u00e3 ph\u1ea3n h\u1ed3i \u1ea1, R\u1ea5t xin l\u1ed7i Anh\/Ch\u1ecb v\u1ec1 s\u1ef1 tr\u1ea3i nghi\u1ec7m n\u00e0y \u1ea1, n\u1ebfu \u0111\u01b0\u1ee3c Anh\/Ch\u1ecb c\u00f3 th\u1ec3 cho em \u0111\u01b0\u1ee3c quy\u1ec1n chuy\u1ec3n sang m\u1ed9t nh\u00e2n s\u1ef1 c\u00f3 nhi\u1ec1u kinh nghi\u1ec7m h\u01a1n \u0111\u1ec3 h\u1ed7 tr\u1ee3 Anh\/Ch\u1ecb \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1 (Th\u1ef1c s\u1ef1 Em l\u00e0 m\u1ed9t nh\u00e2n s\u1ef1 m\u1edbi \u1ea1)<\/p>\n

T\u00ecnh hu\u1ed1ng 18<\/strong>: Hi\u1ec7n t\u1ea1i l\u00fac n\u00e0y kh\u00f4ng ph\u00f9 h\u1ee3p, Anh\/Ch\u1ecb \u0111ang r\u1ea5t r\u1ea5t b\u1eadn
\n\u2013 C\u00e2u tr\u1ea3 l\u1eddi g\u1ee3i \u00fd: C\u1ea3m \u01a1n Anh\/Ch\u1ecb \u1ea1, Em xin l\u1ed7i \u0111\u00e3 g\u1ecdi cho m\u00ecnh v\u00e0o \u0111\u00fang kho\u1ea3ng th\u1eddi gian n\u00e0y \u1ea1, N\u1ebfu \u0111\u01b0\u1ee3c em c\u00f3 th\u1ec3 xin g\u1ecdi l\u1ea1i Anh\/Ch\u1ecb v\u00e0o m\u1ed9t kho\u1ea3ng th\u1eddi gian tr\u1ed1ng g\u1ea7n nh\u1ea5t \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1?
\n\u2013 C\u00e2u tr\u1ea3 l\u1eddi g\u1ee3i \u00fd: C\u1ea3m \u01a1n Anh\/Ch\u1ecb \u1ea1, Em r\u1ea5t xin l\u1ed7i \u0111\u00e3 l\u00e0m phi\u1ec1n m\u00ecnh v\u00e0o l\u00fac n\u00e0y \u1ea1, Anh\/Ch\u1ecb c\u00f3 th\u1ec3 cho em xin h\u1eb9n cu\u1ed9c g\u1ecdi v\u00e0o khung gi\u1edd t\u1ed1i 8h \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1?<\/p>\n

T\u00ecnh hu\u1ed1ng 19<\/strong>: \u0110\u1ec3 Anh\/Ch\u1ecb xem th\u00eam v\u00e0 nghi\u00ean c\u1ee9u \u0111\u00e3 nh\u00e9
\n\u2013 C\u00e2u tr\u1ea3 l\u1eddi g\u1ee3i \u00fd: C\u1ea3m \u01a1n Anh\/Ch\u1ecb \u1ea1, N\u1ebfu \u0111\u01b0\u1ee3c em c\u00f3 th\u1ec3 xin th\u00f4ng tin Facebook, Skyper, Zalo\u2026 (l\u1ef1a ch\u1ecdn k\u00eanh ph\u00f9 h\u1ee3p v\u1edbi t\u1ec7p kh\u00e1ch h\u00e0ng th\u01b0\u1eddng d\u00f9ng) \u0111\u1ec3 k\u1ebft n\u1ed1i v\u1edbi m\u00ecnh v\u00e0 h\u1ed7 tr\u1ee3 m\u00ecnh \u0111\u01b0\u1ee3c t\u1ed1t h\u01a1n kh\u00f4ng \u1ea1?
\n\u2013 C\u00e2u tr\u1ea3 l\u1eddi g\u1ee3i \u00fd: C\u1ea3m \u01a1n Anh\/Ch\u1ecb \u0111\u00e3 d\u00e0nh th\u1eddi gian nghe cu\u1ed9c tho\u1ea1i \u1ea1, N\u1ebfu Anh\/Ch\u1ecb \u0111ang c\u00f2n th\u1eafc m\u1eafc v\u1ec1 th\u00f4ng tin s\u1ea3n ph\u1ea9m c\u1ee7a b\u00ean Em, c\u00f3 th\u1ec3 cho em xin k\u1ebft n\u1ed1i qua Facebook ho\u1eb7c Zalo c\u1ee7a m\u00ecnh kh\u00f4ng \u1ea1?<\/p>\n

T\u00ecnh hu\u1ed1ng 20<\/strong>: C\u1ea3m \u01a1n Em, Anh s\u1ebd li\u00ean h\u1ec7 l\u1ea1i em sau
\n\u2013 C\u00e2u tr\u1ea3 l\u1eddi g\u1ee3i \u00fd: C\u1ea3m \u01a1n Anh\/Ch\u1ecb \u1ea1, C\u00f3 th\u1ec3 Anh\/Ch\u1ecb \u0111\u00e3 hi\u1ec3u qua s\u1ea3n ph\u1ea9m c\u1ee7a b\u00ean Em \u1ea1, n\u1ebfu \u0111\u01b0\u1ee3c Em c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 m\u00ecnh th\u00eam v\u00e0o th\u1eddi gian n\u00e0o n\u1eefa kh\u00f4ng \u1ea1? (C\u1ee5 th\u1ec3 ra v\u00ed d\u1ee5: cu\u1ed1i tu\u1ea7n, ng\u00e0y m\u1ed1t\u2026)
\n\u2013 C\u00e2u tr\u1ea3 l\u1eddi g\u1ee3i \u00fd: C\u1ea3m \u01a1n Anh\/Ch\u1ecb \u1ea1, Em tin l\u00e0 nh\u1eefng th\u00f4ng tin Em v\u1eeba chia s\u1ebb c\u00f3 \u00edch v\u1edbi Anh\/Ch\u1ecb \u1ea1, n\u1ebfu \u0111\u01b0\u1ee3c Anh\/Ch\u1ecb c\u00f3 th\u1ec3 cho em xin k\u1ebft n\u1ed1i v\u1edbi Anh\/Ch\u1ecb qua Facebook, Zalo, Skyper,\u2026 kh\u00f4ng \u1ea1?<\/p>\n

Xem th\u00eam t\u1ea1i \u0111\u00e2y<\/a><\/strong><\/p>\n

Lu\u00f4n lu\u00f4n nh\u1edb, n\u1ebfu b\u1ea1n mu\u1ed1n c\u00f3 m\u1ed9t c\u00e2u tr\u1ea3 l\u1eddi ph\u00f9 h\u1ee3p, x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng th\u00ec c\u00f4ng th\u1ee9c c\u1ee7a b\u1ea1n \u0111\u00e2y:
\n\u2013 \u0110\u1eb7t m\u00ecnh v\u00e0o kh\u00e1ch h\u00e0ng, ngh\u0129 c\u00e2u chuy\u1ec7n l\u00fd do v\u00ec sao kh\u00e1ch h\u00e0ng l\u1ea1i ph\u1ea3n h\u1ed3i nh\u01b0 v\u1eady?
\n\u2013 Ph\u1ea3n x\u1ea1 t\u1ef1 nhi\u00ean v\u00e0 quy\u1ebft \u0111\u1ecbnh nhanh tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng \u0111ang g\u1eb7p ph\u1ea3i b\u1eb1ng k\u1ef9 n\u0103ng c\u1ee7a m\u00ecnh
\n\u2013 C\u1ea5u tr\u00fac: c\u1ea3m \u01a1n \u2013 h\u1ecfi han \u2013 g\u1ee3i c\u00e2u t\u1eeb, g\u1ee3i kh\u00e1ch h\u00e0ng c\u1edf m\u1edf \u2013 \u0111\u00fac k\u1ebft l\u1ea1i v\u1ea5n \u0111\u1ec1\u2026<\/p>\n

B\u00e0i vi\u1ebft n\u00e0y \u0111\u01b0\u1ee3c t\u1ed5ng h\u1ee3p v\u00e0 g\u1ee3i \u00fd th\u00eam c\u00e1c t\u00ecnh hu\u1ed1ng m\u00e0 h\u1ea7u h\u1ebft ai ai, ng\u00e0nh ngh\u1ec1 hay d\u1ecbch v\u1ee5 n\u00e0o c\u0169ng g\u1eb7p ph\u1ea3i, v\u00ec th\u1ebf n\u1ebfu b\u1ea1n th\u1ef1c s\u1ef1 c\u1ea3m th\u1ea5y hay ho\u1eb7c c\u00f3 gi\u00e1 tr\u1ecb, h\u00e3y chia s\u1ebb b\u00e0i vi\u1ebft n\u00e0y t\u1edbi b\u1ea1n b\u00e8 ho\u1eb7c tr\u00ean Facebook \u0111\u1ec3 b\u1ea1n b\u00e8, \u0111\u1ed3ng nghi\u1ec7p c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 \u0111\u1ecdc n\u00f3 nh\u00e9.<\/p>\n

Nh\u01b0 Qu\u1ef3nh ATPSOFTWARE- Ngu\u1ed3n ATPSOFTWARE<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Khi b\u1ea1n b\u00e1n h\u00e0ng, khi b\u1ea1n giao ti\u1ebfp, khi b\u1ea1n telesale hay c\u00f3 m\u1ed9t cu\u1ed9c g\u1eb7p v\u1edbi kh\u00e1ch h\u00e0ng ABC n\u00e0o \u0111\u00f3 th\u00ec k\u1ef9 n\u0103ng ph\u1ea3n x\u1ea1 v\u00e0 x\u1eed l\u00fd c\u00e1c t\u00ecnh hu\u1ed1ng m\u00e0 kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i r\u1ea5t r\u1ea5t quan tr\u1ecdng. V\u00ec th\u1ebf vi\u1ec7c x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng khi kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i ho\u1eb7c […]<\/p>\n","protected":false},"author":4,"featured_media":1307,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[46],"tags":[388,698,699,702,701,700],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/sum.vn\/blog\/wp-json\/wp\/v2\/posts\/1306"}],"collection":[{"href":"https:\/\/sum.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sum.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sum.vn\/blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/sum.vn\/blog\/wp-json\/wp\/v2\/comments?post=1306"}],"version-history":[{"count":0,"href":"https:\/\/sum.vn\/blog\/wp-json\/wp\/v2\/posts\/1306\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sum.vn\/blog\/wp-json\/wp\/v2\/media\/1307"}],"wp:attachment":[{"href":"https:\/\/sum.vn\/blog\/wp-json\/wp\/v2\/media?parent=1306"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sum.vn\/blog\/wp-json\/wp\/v2\/categories?post=1306"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sum.vn\/blog\/wp-json\/wp\/v2\/tags?post=1306"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}