If you’re using a mobile phone or tablet to log in to your account, we suggest checking a few other settings as well. Work devices often have additional security settings that are managed by your IT department and could prevent you from accessing your account online. Think about the device you’re using and device settings, including checking the correct time and date are showing. Registering for our online banking service is probably the most convenient to manage your NS&I accounts. Find out more about our online and phone service This means you can still receive a one-time passcode if you change one of your numbers.
- Don’t use private browsing (incognito mode), so we can recognise your device as ‘trusted’ in the future.
- Our online forms are currently unavailable Thank you for your patience.
- You’ll then need to phone us to update your number.
- If you’re using a mobile phone or tablet to log in to your account, we suggest checking a few other settings as well.
- Making your NS&I account safer every day.
- You’ll need your account or holder’s number to hand, as well as the type of account you hold with us.
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tips for the best experience when logging in
Old devices sometimes don’t support the latest browser versions or software. If you, or someone whose account you look after, need extra support we're here to help. If you, or someone whose account you look after, need extra support we're here to help Still receive Premium Bonds prizes by cheque?
Two-factor authentication is time sensitive. If you can, try to use a mobile phone, computer or tablet that allows you to update your browser to the latest version. The device you use and the settings on your device can affect how easy it is for you to log in with two-factor authentication. This means we’ll need to send you a one-time passcode every time you log in. If you use private browsing, we won’t be able to mark your device as ‘trusted’ on our system.
Check your device settings
We’ll also ask you for your nominated bank account details. However, there are some things you can do online without needing to be registered. You’ll need your account or holder’s number to hand, as well as the type of account you hold with us.
- We have dedicated page with advice and tips that should help you through the extra steps involved with two-factor authentication.
- The easiest way to do this, is to make sure the date and time are set to update automatically on your devices, rather than manually.
- Update your prize options without creating an account
- If you use private browsing, we won’t be able to mark your device as ‘trusted’ on our system.
- We can pay prizes directly to your bank account or reinvest your prize money into more Bonds – you just let us know the option you prefer.
- Normally, you’ll only need to enter a one-time passcode if you’re using a device or browser which you haven’t used before to log in to your account.
- Our online forms are currently unavailable
You're in safe hands
How to open new accounts and set yourself up. Our online forms are currently unavailable You could win big tax-free prizes in our monthly draw. Making your NS&I account safer every day. Our online forms are currently unavailable Thank you for your patience. Update your prize options without creating an account
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To manage your accounts or personal details, you'll need to be registered for our online and phone service. You can also change how you receive Premium Bonds prizes without needing to be registered for our online banking service. You can now fill in an online form to switch to or withdraw money from certain accounts, or manage how you receive your Premium Bonds prizes. If we don’t have an up-to-date phone number for you, you won’t be able to receive the one-time passcode to log in.
We recommend using Google Chrome version 60 or later on Windows, Android, macOS and iOS to log in to your account. Don’t use private browsing (incognito mode), so we can recognise your device as ‘trusted’ in the future. Let’s explore our top tips for a seamless experience when logging in to your account. Check prizes for the whole family using just your voice. If you need to get in touch about your account, please call us. Our web chat service can only answer general queries.
Managing your savings online is quick, easy and safe.
Managing money for someone else
You can reset your details using felicebet our online form. If you’ve forgotten your password, you can reset it online using your NS&I number and surname. We have dedicated page with advice and tips that should help you through the extra steps involved with two-factor authentication. But, for 2FA to work, it's important that the phone number you have registered with us is up to date.
If you’re already registered for our online banking service, you'll need to log in to change how you receive prizes. Normally, you’ll only need to enter a one-time passcode if you’re using a device or browser which you haven’t used before to log in to your account. When you log in to your online account, we’ll mark the device and browser you’re using as ‘trusted’.